Contact Us

If you require assistance or have any questions regarding our games, services, or your account, you may contact our team through the form below. Please provide your full name, a valid email address or messenger ID, and a concise description of your enquiry. Our trained support specialists will aim to respond to all inquiries promptly and professionally, in compliance with applicable Australian customer care and online gambling regulations.

We endeavour to reply to all correspondence within one business day. For urgent matters, you may also use our live chat option (available via the official site) or call our 24/7 service line. Alternatively, you may email us directly:

• General enquiries: [email protected]
• Player support: [email protected]
• Sales: [email protected]
• Press: [email protected]
• Human Resources: [email protected]

Customer Service Standards (AU Compliance)

• Response Time Commitment: We strive to acknowledge and reply to all valid support requests within one business day, excluding public holidays in Australia. Immediate response is available via live chat.
• Privacy and Data Handling: All personal information you provide will be handled in accordance with our Privacy Policy and the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
• Responsible Gambling: If your enquiry relates to gambling harm or self-exclusion, our support team can provide direct links to national help services, in keeping with Australian Communications and Media Authority requirements.

Additional Contact Channels

For matters relating to corporate or investor relations, please address correspondence to our parent company, Spiral Interactive, and mark the subject line accordingly. Media representatives can reach our press contact by email as above. All communications should be made in English to ensure efficiency and clarity.

Legal Notice

The contact details provided are for legitimate player support and corporate enquiries only. Unsolicited commercial communications are prohibited. By submitting information through our contact form, you consent to the processing of your data for the purpose of responding to your request. This page and its content are valid through 2025, subject to periodic updates to reflect changes in company details or applicable law in Australia.